Team leader, technical support engineering (Boucherville)

SALES005

Boucherville, Quebec — Permanent, Full-time

Contribute to the development of Powertrain!

As a Team Leader, technical support engineering, you are responsible for organizing and directing customer technical support activities as well as certain development activities. You will be the leader of a multidisciplinary application engineering team composed of software, electrical and mechanical engineers.

Your team is an integral part of all sales stages: technical definition of projects with pre-sale customers, management of technical exchanges between the customer and local development teams during the project and after-sales support when the customer encounters problems.

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Your challenges

  • Manage, coordinate, and actively contribute to all development and support activities of the team
  • Act, in close collaboration with the sales teams, as technical sales manager
  • Answer customer service calls and various technical requests
  • Implement management tools and processes to manage the team and projects
  • Coordinate communication between engineering teams and clients
  • Coordinate the application and integration services of our products with team members and customers
  • Manage communication between internal technical teams and clients during the bidding process
  • Responsible of the elaboration of estimates and the communication of technical documents to the client
  • Validate and advise customers on their mechanical, electrical and system integration
  • Diagnose vehicle problems that may affect Dana TM4 products or the proper functioning of the system
  • Make technical presentations at all levels of the client’s organization

 

Responsibility of your team

  • Define customer requirements and deliverables at the beginning of projects
  • Technical support for customers
  • Plan, lead and conduct team meetings and program progress reviews
  • Develop and maintain embedded software for client applications
  • Develop and maintain diagnostic tools
  • Develop and maintain the web platform serving as a portal for technical documentation, simulator, and other documentation
  • Simulate customer applications to determine deliverables

 

Your strengths

  • Bachelor’s degree in electrical engineering, mechatronics or equivalent combined with 7 to 10 years of relevant experience
  • Leadership and communication skills
  • Essential: Electronic/Electrical knowledge
  • Knowledge of MATLAB or Simulink (asset)
  • Able to fully understand the interrelationship between the electrical and software systems of a vehicle.
  • Availability for travel, 25% of the time
  • Bilingual, French, and English, (spoken and written)

 

Why be part of our driving force?

  • We are a dynamic and growing Quebec SME that fosters creativity, innovation, and collaboration.
  • We are distinguished by the multidisciplinary and multicultural nature of our team.
  • We have flexible working hours and offer the possibility of a summer schedule.
  • We offer the Dana TM4 shuttle service from the Longueil metro station.
  • Our Social Club organizes a multitude of varied activities: running club, Oktoberfest méchoui, dessert club, 5@7, comedy night, etc