IT Support Technician (Boucherville)


Boucherville, Quebec — Permanent, Full-time

Plug in your career and be part of our driving force!

Join us in the development and advancement of clean, efficient, and effective technology ad contribute to the growth of transportation electrification.

Dana TM4 is a company whose primary mission is the electrification of transportation. We are recognized worldwide for our high-tech products. We are a dynamic and growing Quebec-based company that encourages creativity and innovation. We believe that challenges are interesting and constantly renewed and that we can all personally make a difference.

As an IT Support Technician, you will provide computer support to users (on-site and remote) working in our Boucherville and Laval offices. Your workplace will be in our Boucherville or Laval office. Some travel will be required to our Laval or Boucherville office as needed.

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Your mandate: revolutionize the world of transportation, while:

  • Providing level 2 computer support to users (on site and remotely from our Boucherville or Laval’s office)
  • Taking in charge and following up on problems and requests over the phone and on the field
  • Configuring and installing workstations (phone, cell phone, computer, screen)
  • Updating shells
  • Diagnosing and resolving problems
  • Installing, setting up, troubleshooting, and solving problems with computers and printers
  • Writing and updating IT process documentation
  • Any other related tasks


You will be successful in this role if you have:

  • DEC in computer science or equivalence
  • 5 to 7 years of relevant experience
  • Essential: Good knowledge of: Windows 7 and 10, Active Directory and Office 365 at the application level
  • Essential: Proficiency in: VLAN, VMware ESX, IP Telephony, Printers
  • Knowledge of Veritas Backup Exec, Symantec Altiris, Atlassian, JIRA/Confluence/Bamboo/Bitbucket (asset)
  • Fluency in French and English (spoken and written)
  • Demonstrated experience in documentation
  • Analytical, rigor, and interpersonal skills
  • Ability to lift 50lbs
  • Available to travel to the Laval or Boucherville office as needed


Extras that feel good:

  • Take advantage of having flexible work hours
  • We also offer personal time off
  • Enroll in a comprehensive group insurance plan and an employer-contributed retirement plan
  • We reimburse annual membership fees to recognized professional bodies
  • We have an active social club that organizes a variety of activities
  • Employee referral bonuses
  • Dana TM4 shuttle service from Longueuil metro